Returns & Refunds
FIT AND ACCESS/ORDERING
We supply approximate measurements for all our furniture ranges. Please check the dimensions of internal and external access points at the delivery address to ensure the furniture you have ordered will fit in to the proposed location. If at delivery the furniture access is not possible or the furniture does not fit, then a delivery charge may apply to all order values. We request you advise us of any access issues in advance of your delivery.
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products.
All Items ordered will remain the property of Laura Ashley Rattan Furniture until we have delivered the products to the stipulated address by you. If your payment is not received and you have already received the items you ordered from us, you must pay for or return those items to us in agreement with our reasonable return/refund instructions and in the same condition that you received them at your own cost. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any/all damage to any products that are the subject of an unpaid order.
QUALITY ASSURANCE AND GUARANTEE
Daro makes every endeavour to show all the fabric and furniture finishes as accurately as possible, however slight variation may occur during the printing process or online in the reproduction of photographs. The base materials in our furniture range are of the best quality, but because they are of a natural origin they can on occasion have variations in tone and unique characteristics that make each piece individual. This also applies to some fabrics and rugs with natural fibre content and also accessories that are handcrafted. Daro reserve the right to change fabric, cane, cushion designs and accessory designs. All dimensions are approximate and can be changed at our discretion. For furniture, we recommend foot protectors are used to avoid damage to floors. All our cushions and fabrics meet British Fire Safety Standards and all table tops are toughened glass to British Safety Standards. We recommend the use of blinds to reduce the effects of strong sunlight. All frames and cushions are guaranteed against manufacturers defects for 24 months upon product registration. This does not affect your statutory rights.
All deliveries are usually made within 3 – 6 weeks. You will be contacted approximately 3 – 8 days before your proposed delivery date by your local Laura Ashley Rattan Furniture stockist or Daro directly to arrange a mutually convenient delivery day. All goods must be checked and signed for on delivery. If you elect for goods to be delivered without providing a signature then we cannot accept damages or further responsibility for goods. Orders will be delivered by your local Laura Ashley Rattan Furniture stockist or Daro directly. Smaller items may be quoted separately.
You have the right to cancel your order at any time by contacting our Customer Service Department as soon as possible.
In the unlikely event of any damaged goods being delivered you must notify our Customer Service Department on the same day or the next available working day during the hours stated below, to arrange an exchange or collection. We will contact you approximately 7 – 10 days before your proposed exchange/collection date to arrange a mutually convenient day. We will not exchange or collect faulty goods reported out of the stated period. This does not affect your statutory rights.
RETURNS & REFUNDS
Non-damaged goods may be returned by notifying us by phone within 7 days of receiving your order. Daro or your local stockist will contact you with a proposed collection date approximately 7 – 10 days in advance to arrange a mutually convenient day. Goods will be returned to our Head Office and provided that all goods are in the same perfect condition as when they were received we will refund the goods value less delivery/collection charges as appropriate. If no-one is available at the collection address on the pre-agreed collection day we will charge a non-refundable collection charge, plus any applicable surcharges, for each attempted collection. Upgrade and downgrade order conditions apply. Orders of the same or higher value we will exchange free of charge. Orders of a lesser value will be charged at the appropriate delivery charge.
Our customer service lines are open Monday to Friday between 9:00am and 5:00pm
Telephone (+44) 01604 758989 or email firstname.lastname@example.org
Head Office: Daro (Trading) Ltd. Registered office: Heathfield Way, Kings Heath, Northampton, UK, NN5 7QP. Registered no. 06478731